We want to give you a first-class service, and we are always ready to listen to your views on how to improve.
We will:
- take complaints or suggestions for improvements seriously
- investigate complaints thoroughly to see what lessons we can learn and so prevent similar mistakes being made
- value you taking the time to tell us what you think of our service
If you would like to make a comment or complaint please make us of our online form
We want to hear from you
Please tell us if:
- You have received particularly good service and want to praise us
- You have a comment to make about our services. This might be a suggestion about how we could improve something
- You are unhappy about the service you have received from us, or the way you have been treated and want to make a complaint
Repairs Service Feedback
If you would like to provide feedback about a recent repair that has been completed at your house, please use our
online survey
