Submit an Enquiry, Service Alert or Formal Complaint
We will usually deal with your concerns as a Service Alert unless you tell us you want to make a formal complaint. We commit to dealing with Service Alerts more quickly. You can still make a formal complaint if you’re not happy with the response you get to your Service Alert.
The Complaints procedure will not operate in these circumstances:
- Where you are taking or have taken or appear likely to take legal action against Partners. This is because decisions reached by a court cannot be overturned.
- Where you are pursuing your legal right to an independent arbitration service.
- Where you are making an insurance claim against us.
- Where you are disputing your Leasehold service charge or major works bill. We will deal with your concerns under our 'Service Charge Challenge' procedure.