Courier Fraud Awareness
published on 19 November 2019

Information and advice from the Met Police

November is  “Courier Fraud Awareness Month.” 
In most cases of courier fraud, a fraudster phones their victim and claims to be from their bank, the police or other law enforcement authority.

They then con the victim into revealing their PIN and credit or debit card details. Sadly, the most common victims of courier fraud are the elderly.

Examples of courier fraud include;

 A scammer calls you, claiming to be from your bank or a police officer. They tell you either that:
•       a fraudulent payment has been spotted on your card that needs sorting out
•       someone has been arrested using your details and cards

You may be asked to call your bank using the phone number on the back of your card.
This convinces you that the call is genuine.
But the scammer has kept the line open at their end, so when you make the call, you're unknowingly connected straight back to them or their friends.

They’ll either ask you for your PIN or ask you to key it into your phone. No bank or other legitimate service will ever ask you for your PIN.

The scammer then sends a courier or taxi to pick up the card from your home. Even the driver may not know they’re being used as part of the scam.

Once the scammer has both your card and PIN they can spend your money.
 A different version of this scam is where you’re contacted and told there’s a corrupt member of staff at your bank, post office or bureau de change and the police need your help to identify them.

They ask you to withdraw a large sum of your money, which the police or bank will mark, then put back into the banking system. They say this will help them identify the corrupt person. Once you hand the cash over, the scammers simply take it.

 Another example is when a fake police officer phones or approaches you and asks you to buy an expensive watch or other high-value item, to try to find out if counterfeit goods are being sold.

Once you’ve bought the item, the scammer tells you to hand it to a taxi driver for transfer to the police. The expensive item is, of course, taken instead to the scammer’s partner.

The latest variation is where the scammer contacts you and says your bank account has been taken over and you need to transfer all the funds into a ‘safe account’. Of course, the new account is operated by the scammers, who then steal the funds.

Protect yourself
Behind all of the clever tricks and ever-changing narratives, there are a few basic recurring elements that are common across many frauds, including courier fraud. 

Here’s what you need to remember:
Your bank or the police will never…
•       call and ask you for your full PIN or full banking password
•       Ask you to withdraw money to hand over to them.
•       Ask you to transfer money out of your account.
It pays to stop and think anytime you receive a request for personal or financial information.

Remember, if you feel uncomfortable or unsure about what you’re being asked to do, never hesitate to contact your bank or financial service provider directly, using a number you trust, such as the one listed on your bank statements or on the back of your card.

Alternatively, check your actions with a trusted friend or family member and get their advice on whether you should go through with any action relating to your finances.

How to report it
Report via Action Fraud,
either online  or call 0300 123 2040. 
If you’ve given your bank details over the phone or handed your card to a courier, call your bank straight away to cancel the card.

Courier fraud affects some of the most vulnerable members of our communities and we would really appreciate your support with helping the campaign reach as wide an audience as possible.

To that end, please find the attached “little book of big Scams” and the following link to our video on “impersonation scams”
More of our videos and leaflets can be found at