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Contact Us


Contact us online by completing our online contact form.

You can also send an email to [email protected].

Report a repair direct to our Repairs Contact Centre on [email protected]


By phone

Call us from a landline or mobile on 020 7288 8310 or Freephone: 0800 587 3595

Our Customer Service Team are available Monday-Friday, from 8.30am-5pm.

If you have an out of hours emergency repair you can contact us on 0800 587 3595.


By post

You can write to us at the following freepost address: FREEPOST NATE1235, London, N1 8BR


Head office address - all correspondence should be sent to this address

4-6 Colebrooke Place, London, N1 8HZ

You can visit at our office Monday-Friday 8.30-5pm here.

From 4 April 2022 PFI2 properties are being managed by Islington Council.

PFI2 residents should contact Islington Council via:
Repairs - [email protected]  0800 694 3344 or 020 7527 5400
Tenant Housing –  [email protected] or 020 7527 5300
Home Ownership - [email protected] or 020 7527 7715

 Media or Press enquiries

Please call our Communications Team on 0800 587 3595 or 020 7288 8336.