The purpose of resident scrutiny is to provide a resident’s perspective on Partners’ services. Once a topic has been chosen resident volunteers review the relevant procedures, get resident feedback, witness the service in action, and talk to staff. The evidence is reviewed and residents make their service improvement recommendations.

Leasehold Scrutiny Project - Autumn 2017

Thank you to all the leaseholders who've contacted us about our leasehold letter scrutiny project. We're going to review Partners standard letters relating to:

If you’d like to find out more, please contact Katrina Dalby on or 020 7288 7733. The results of the exercise will be available early 2018.

If you’d like to get involved with Partners service improvement on an ongoing basis, join our involvement register. Contact Katrina Dalby for a registration form. When you return it you’ll be added to our register and contacted when opportunities which match your preferences are available. You’ll also receive our regular engagement newsletter.

Scaffolding Scrutiny May 2016

Partners Scrutiny Panel completed a review of Partners Responsive Repairs Team's use of scaffolding in May 2016. We would like to thank the Panel for their hard work and also thank the the residents who gave feedback which contributed to the review. The Scrutiny Panel presented their report to Partners Repairs Team and a resulting action plan has been agreed.

Here's the Panel's executive summary and our action plan.

To find out more about scrutiny contact The Service Improvement and Engagement Team