The purpose of resident scrutiny is to provide a resident’s perspective on Partners’ services. Once a topic has been chosen resident volunteers review the relevant procedures, get resident feedback, witness the service in action, and talk to staff. The evidence is reviewed and residents make their service improvmement recommendations.

Leasehold Scrutiny Project - Autumn 2017

Are you a Partners Leaseholder?

Are you interested in working with Partners to review the standard letters we frequently send leaseholders?

If so we’d love to hear from you!

We need Leaseholder input to ensure the project is successful and delivers service improvements for everyone.

The project will be flexible and involvement can vary depending on volunteers’ preferences. You can input in a way that suits you…. phone, text, email or in person. We estimate that you’ll need to give a couple of hours of your time over a 3 month period.

If you’d like to find out more, please contact Katrina Dalby on or 020 7288 7733.

If you’d like to get involved with Partners service improvement on an ongoing basis, join our involvement register. Contact Katrina Dalby for a registration form. When you return it you’ll be added to our register and contacted when opportunities which match your preferences are available. You’ll also receive our regular engagement newsletter.

Scaffolding Scrutiny May 2016

Partners Scrutiny Panel completed a review of Partners Responsive Repairs Team's use of scaffolding in May 2016. We would like to thank the Panel for their hard work and also thank the the residents who gave feedback which contributed to the review. The Scrutiny Panel presented their report to Partners Repairs Team and a resulting action plan has been agreed.

Here's the Panel's executive summary and our action plan.

To find out more about scrutiny contact The Service Improvement and Engagement Team