Complaints Panel

Partners’ Complaints Panel is a group of resident volunteers who have kindly agreed to provide feedback on a selection of Partners’ complaint responses twice a year. Residents review the complaint, Partners’ response and provide their feedback using a pro-forma via email/paper/in person.

If you would like to find out more about the Panel or would like to join please contact the Service Improvement and Engagement team on [email protected] or 020 288 8310.

The first Panel review took place in March 2023 and you can read the report and recommendations here. 

The second Panel review took place in November 2023. You can read the report and recommendations here.