Complaints Panel

Partners’ Complaints Panel is a group of resident volunteers who have kindly agreed to provide feedback on a selection of Partners’ complaint responses twice a year. Residents review the complaint, Partners’ response and provide their feedback using a pro-forma via email/paper/in person.

If you would like to find out more about the Panel or would like to join please contact the Service Improvement and Engagement team on [email protected] or 020 288 8310.

The first Panel review took place in March 2023 and you can read the report and recommendations here.