SHINE - Help with your energy bills

We know how hard it has been for everyone lately, with the huge increase to the cost of living and energy prices going through the roof. We know that people are struggling to heat their homes and put food on the tables, often having to decide on doing one or the other. At SHINE, we want to reduce the number of households having to make these decisions to heat or eat. We want them to know that there is help and options available to them.

At SHINE we support people with disabilities, the elderly, young families and the vulnerable with a range of services including:

• A FREE Energy Doctor home visit – to review energy bills, check heating controls and fit energy efficient measures such as low energy light bulbs, draught proofing, reflective radiator panels and water saving devices
• Energy and Bills advice – our dedicated advisors can provide advice and support on energy saving measures, billing and meters, heating systems and controls
•  Water discount – We can help eligible customers to register for half price or capped water bills.
• Energy debt support – our advisors can give advice with payment plans, supplier mediation and grant applications to clear arrears.
• Extra Care Services – if you have additional needs, you can get support if there is a power cut, accessible utility bills, supplier password systems etc.
• Heating and insulation grants – for private tenants and homeowners
• Income Maximisation – benefit checks and budgeting advice
• Fire safety check – a visit from London Fire Brigade to check fire alarms and help prevent accidents
• Air pollution alerts – helping those with respiratory issues plan days out
• London Taxi card – subsidised taxi journeys for people with limited mobility or visual impairments
• Food Bank – vouchers for free food parcel from various foodbanks across London

To arrange an appointment or speak to a SHINE advisor please call 0800 953 1221 or go to Home (shine-london.org.uk)