Complaints Panel

Partners’ Complaints Panel is a group of resident volunteers who have kindly agreed to provide feedback on a selection of Partners’ complaint responses twice a year. Residents review the complaint, Partners’ response and provide their feedback using a pro-forma via email/paper/in person.

If you would like to find out more about the Panel or would like to join please contact the Service Improvement and Engagement team on [email protected] or 020 7288 8310.

March 2023 review - Report and recommendations available here. 

November 2023 review - Report and recommendations here. 

March 2025 review - Report and recommendations here.

Last updated April 2025